Refund policy
Please Read Our Return & Refund Policy Carefully:
Updated September 3rd, 2025
Return:
Tmat brand products have a 90-day return policy, which means you have 90 days after receiving your item to request a return for any reason.
Customers are responsible for return shipping costs.
To start a return, please use our Return Form or contact us at returns@tmat.com.
We will send you instructions on how and where to send your package. Items sent back to us without first requesting a return cannot be accepted.
You can always contact us for any return questions at returns@tmat.com.
How can customers return your products?
- By mail
How will customers get the return label?
- For defective products: Download/print
- For customer remorse: Customer Responsibility
What is the restocking fee?
- No restocking fee
The product conditions that we allow for returns:
- New and Like-New conditions
Which Circumstances We Offer Return & Refund:
Wrong Product
If you discover your order is flawed please contact us by mail: at hello@tmat.com with photos of the wrong product, and we will provide a return shipping label. Once it is tracking, we will ship a replacement product immediately.
Exchange
We only exchange products if they are defective or damaged. If you need to exchange your product for the same product please contact us by mail: hello@tmat.com. We will process the free exchange.
Change Of Mind
Change of mind is an acceptable return reason. You will be responsible for return shipping cost.
Canceling an Order:
If you would wish to cancel your order please contact us immediately. If your order has not shipped, you will receive a full refund. If your order has already shipped you will be given return instructions and will receive your refund the order has been returned.
** All refunds will be issued after receiving and inspecting the returned product. A credit will automatically be applied to your credit card or original method of payment within four days.
Non-returnable items:
- Gift cards
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If more than 15 business days have passed since we’ve approved your return, please contact us at returns@tmat.com.
Late or missing refunds (if applicable):
- If you have not received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next, contact your bank. There is often some processing time before a refund is posted.
- If you have done all of this and you still have not received your refund yet, please contact us.
Closeout sales items (if applicable)
Regular-priced and sale items may be refunded, unfortunately, items marked as "Closeout sale" cannot be returned or refunded.
Gifts
Refunds on gifts must be applied to the credit card or original method of payment.
For Further Inquiries:
If you have any questions, concerns, or special delivery requests, please contact us at:
Phone: +1 (405) 213-1436
Email: returns@tmat.com